Taken on
On a Viking range: electrodes, spark modules, switches and their wiring;
burner caps, heads and bases; the simmer setting; top-burner valves; griddles; and
the oven cavity with its igniter, burners, sensor, hinges and gasket. Beyond the
range: wall ovens, built-in refrigeration and dishwashers, handled by the same
people.
Built-in appliances come out of the cabinet run and go back without marks on the
doors or the counter edge, which is the part most owners worry about.
Turned down
Other makes, sent elsewhere on the phone rather than after a wasted trip. A
repair figure guessed over the phone and changed on the day: without seeing the
range, the likely band is all anyone gets. And any panel opened before the price
has been agreed with you.
When the age and state of the range make a repair poor value, that is said
plainly and the visit is all you pay for.
The money
The visit costs $89, diagnosis included, and that $89 comes off the repair once you say go. Parts are ordered for the model on the label, not a
one-size-fits-most substitute that fails again within the year.
The visit is the only figure fixed in advance. Each repair has a band, printed on
the range repair page and the other service
pages, and the repair-or-replace pages set those
bands beside the price of a new range. Your own figure is written down before any
work begins, and it does not change with the street you live on.